Contact us

We are a small team and we answer every message ourselves. Whatever the question — a size, an order, a return or a complaint — the fastest way to reach us is email or WhatsApp.

Customer support

Email: support@starcreationsindia.com
Phone / WhatsApp: +91 88514 64868
Hours: Monday to Saturday, 10:00 to 18:00 IST

We reply to emails within one working day. If you are writing about an existing order, please quote your order number so we can pull it up straight away.

Registered office

Star Creations India
237, Sarojini Colony
Yamuna Nagar, Haryana 135001
India

This is our registered and operating address. It is an office and warehouse, not a retail shop, so please do not send returns here without raising a return request first — we will give you the correct return address when we approve the request.

Business & contact details

Legal entity: Star Creations India (partnership firm)
Partners: Mrs Santosh Rani Goel and Mrs Shruti Bansal
Brand / website: The Poisoned Store — https://thepoisonedstore.com
Registered & operating address:
Star Creations India
237, Sarojini Colony
Yamuna Nagar, Haryana 135001
India
GSTIN: 06ABZFS8579E2Z6
Phone: +91 88514 64868
Email: support@starcreationsindia.com
Support hours: Monday to Saturday, 10:00 to 18:00 IST (closed on public holidays)

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved by our support team can be escalated to our grievance officer at support@starcreationsindia.com, marked "Grievance". We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt.