Refund, return & cancellation policy
We want you to be happy with what you ordered. If something is wrong with it, or you simply change your mind, this page explains exactly what you can do, how long you have, and when you get your money back.
This policy applies to orders placed on https://thepoisonedstore.com and is offered in addition to your rights under Indian consumer law.
1. Cancelling an order
- Before dispatch: you can cancel any order free of charge by emailing support@starcreationsindia.com or messaging us on WhatsApp. If you have already paid, we refund the full amount, including any shipping charge.
- After dispatch: the order can no longer be cancelled, but you can refuse delivery or raise a return once it arrives, under section 2 or 3 below.
- We may cancel an order ourselves if the item is out of stock, the address is not serviceable, or we suspect fraud. We always tell you why, and we refund in full.
2. If the item is damaged, wrong, or never arrives
If we got it wrong, we fix it at our cost. Tell us within 48 hours of delivery, with photographs of the item and the packaging, and we will arrange a free reverse pickup.
Once we receive and inspect the item, you choose any one of:
- a free replacement of the same product, or
- a full refund to your original payment method, including the shipping you paid.
If an order is lost in transit or never delivered, we refund it in full once the courier confirms the loss — you do not have to chase them.
3. If you change your mind
You have 7 days from delivery to request an exchange or return for any other reason — the size is not right, the fit is not what you expected, you simply do not like it.
- Exchange: for a different size of the same product, subject to availability. A reverse-pickup fee applies, which depends on the number of items and their weight; we tell you the amount before you commit to it.
- Return for refund: we refund the price of the item to your original payment method, less the reverse-pickup fee. The original shipping charge and any Cash on Delivery charge are not refunded.
4. Condition of returned items
Items must come back unworn and unwashed, in their original condition, with all tags, labels and packaging intact. We cannot accept items that have been worn, washed, altered, or that come back without their tags, and we will send those back to you.
For hygiene reasons, innerwear and items marked non-returnable on the product page cannot be returned unless they are faulty.
5. How long a refund takes
- We inspect returned items within 2 working days of receiving them, and approve or decline the refund the same day.
- Approved refunds are initiated within 5 to 7 working days of that inspection.
- The money then takes a further 5 to 10 working days to appear, depending on your bank or card issuer. UPI and wallet refunds are usually faster.
- Cash on delivery orders are refunded by bank transfer. We will ask you for the account number and IFSC when we approve the refund.
Refunds always go back to the account the payment came from. We do not refund to a different card or account.
6. Raising a request
Email support@starcreationsindia.com or message +91 88514 64868 with your order number, what is wrong, and photographs if the item is damaged or incorrect. We respond within one working day.
Business & contact details
Legal entity: Star Creations India (partnership firm)
Partners: Mrs Santosh Rani Goel and Mrs Shruti Bansal
Brand / website: The Poisoned Store — https://thepoisonedstore.com
Registered & operating address:
Star Creations India
237, Sarojini Colony
Yamuna Nagar, Haryana 135001
India
GSTIN: 06ABZFS8579E2Z6
Phone: +91 88514 64868
Email: support@starcreationsindia.com
Support hours: Monday to Saturday, 10:00 to 18:00 IST
(closed on public holidays)