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Shipping & delivery policy

We ship across India. This page tells you what shipping costs, how long it takes, and what happens when something goes wrong on the way.

Where we ship

We deliver to serviceable PIN codes across India through our courier partners. We do not currently ship outside India. If your PIN code is not serviceable, checkout will tell you before you pay.

What shipping costs

  • Standard delivery: free on every order.
  • Premium delivery: ₹50 plus GST, offered as an option at checkout.
  • Cash on delivery: available on serviceable PIN codes, with a Cash on Delivery charge of ₹149 plus GST. Prepaid orders (UPI, cards, net banking, wallets) have no such charge.
  • GST: product prices are shown before GST. GST is added at checkout and every charge is shown before you place the order.

How long it takes

  • Dispatch: orders are packed and handed to the courier within 1 to 3 working days of payment confirmation. Because we print in-house, a design that has just sold out may take a day longer; we tell you if it will.
  • Metro cities: typically 3 to 5 working days from dispatch.
  • Rest of India: typically 5 to 7 working days from dispatch.
  • Remote and hill areas: up to 10 working days.

Working days are Monday to Saturday, excluding public holidays. These are the courier's own estimates — weather, strikes, festivals and local restrictions can delay a shipment, and we will keep you posted if one of ours is affected.

Tracking your order

As soon as your parcel is handed to the courier we email and message you a tracking number. Tracking usually starts updating within 24 hours of dispatch. If it has not moved in 48 hours, write to us and we will chase the courier on your behalf.

Delivery attempts and refused parcels

  • Couriers normally attempt delivery up to three times before returning a parcel to us.
  • If a prepaid parcel comes back undelivered, we refund it in full once it reaches our warehouse.
  • If a cash-on-delivery parcel is refused or repeatedly not accepted, we may ask for prepayment on future orders.

Damaged or tampered parcels

Please check the parcel before you accept it. If the packaging is torn, open or obviously tampered with, refuse the delivery and tell us the same day. If you only notice after opening, photograph the item and the packaging and write to us within 48 hours of delivery — see our refund, return & cancellation policy.

Business & contact details

Legal entity: Star Creations India (partnership firm)
Partners: Mrs Santosh Rani Goel and Mrs Shruti Bansal
Brand / website: The Poisoned Store — https://thepoisonedstore.com
Registered & operating address:
Star Creations India
237, Sarojini Colony
Yamuna Nagar, Haryana 135001
India
GSTIN: 06ABZFS8579E2Z6
Phone: +91 88514 64868
Email: support@starcreationsindia.com
Support hours: Monday to Saturday, 10:00 to 18:00 IST (closed on public holidays)